We’re looking to hire an experienced Solutions Engineer to help our customers understand our product and make the most of their data. Our customers use us to make important business decisions, and you'll be on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. You’ll work closely with our customer success managers, sales, and product to advocate for our customers.
- Form close relationships with our customers. Our customers will consider you part of their team.
- Become more knowledgeable about analytics infrastructure than anyone else. You will have complete context on our product and become an expert in the larger analytics space.
- Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.
- Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics.
- Constantly iterate on our processes. You’ll work cross-functionally and manage special projects internally to help us scale as fast as possible.
- Most importantly, you’re an empathetic person who is comfortable with ambiguity and is an incredibly fast learner. As a strategic advisor for our customers, you’ll face novel situations and provide expertise every day.
Skills, knowledge and experience:
- Experience with HTML, CSS, JS, SQL, and working with various APIs
- Stellar written communication skills
- A passion for helping people
- (Bonus) Knowledge of the analytics market and data infrastructure
- (Bonus) Experience with Zendesk, Postgres, Kibana, Datadog, AWS Athena
