We’re looking for someone to join our Account Management team to help manage our ever-growing book of self-serve and commercial customers. This is a hybrid role combining technical account management, product thinking, and consultative sales.

• Lead. You will teach, coach, develop team members & communicate to help people be more successful.
• Deliver business value. As the dedicated point of contact, you will ensure we deliver business value and make companies actually care about data.
• Own the entire customer journey. You will guide customers through a basic onboarding and implementation, renewal and serve as an escalation path into our organization.
• Expand our existing customers. Identify and develop new opportunities for expansion across the customer’s business to increase adoption by actively seeking up-sells and referrals.
• Retain our book of business. You’ll achieve high customer retention and high year-over-year renewal rates by executing win/win strategies for contract renewals.
• Be relentless at prioritization. Working with our mid-size customer business, you will have a higher volume of accounts and need to be able to stay organized and optimize your time.
• Form close relationships with our customers. Our customers will consider you part of their team.
• Become knowledgeable about analytics infrastructure. You will have complete context on our product and become an expert in the larger analytics space.
• Communicate technical concepts clearly. You will convey sound data principles to a wide-range of audiences: product managers, marketers, data scientists, engineers and C-level executives.
• Advocate for the best customer experience. Internally, you’ll serve as the voice of our customers when defining product requirements with engineers or helping marketers educate the world about analytics.
• Constantly iterate on our process. Be part of a growing team and help inform our approach to our customer lifecycle processes.
• Be ready for anything else. You’ll work cross-functionally and manage special projects internally to help scale as fast as possible.

Skills, knowledge and experience:

• 5+ years of experience in a consultative customer facing role (management consulting, account management, customer success management, etc.).
• Proven track record of leading engagements with B2B customers resulting in contract value growth on both upsells and renewals
• Experience managing deal pipeline in Salesforce
• (Bonus) Experience with HTML, CSS, JS, SQL and working with various APIs.
• (Bonus) Knowledge of the analytics market and data infrastructure, and experience within the SaaS/digital space

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